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Control Number	97630
Library	Central library
Signature	BOO 005.6
Title	Kwaliteit van dienstverlening : de integratie van dienstenmarketing, kwaliteit en management
Main author	Boomsma, S.
Author(s)	Borrendam, A. van
Publisher	Deventer : Kluwer, 2010
Edition	4e dr., 8e opl.
Description	317 pagina's : illustraties
ISBN	9014096135
Notes	Met reg.
Subjects (Dut.)	KWALTEITSMANAGEMENT; DIENSTENSECTOR; MARKETING; KLANTGERICHT; KLANTENDIENST; KLACHTENAFHANDELING