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MANAGEMENT FOR PROFESSIONALS []

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Control Number	120388
Library	Central library
Signature	ER 000885
Title	Driving service productivity [Edocument] : value-creation through innovation
Author(s)	Bessant, John (editor); Lehmann, Claudia (editor); Moslein, Kathrin M. (editor)
Publisher	Heidelberg [etc.] : Springer, 2014
Description	231 pagina's : illustraties
Series	Management for Professionals
ISBN	9783319059754
Notes	Met lit. opg.
Subjects (Dut.)	DIENSTENPRODUCTIVITEIT; DIENSTVERLENING; DIENSTENMARKETING; DIENSTVERLENINGSSECTOR; INNOVATIE; INNOVATIESTRATEGIEEN; STIMULEREN; ONTWIKKELINGSPROCESSEN
Subjects (Eng.)	SERVICE PRODUCTIVITY; SERVICES MARKETING; SERVICE SECTOR; INNOVATION STRATEGIES; STIMULATIONS; DEVELOPMENTAL PROCESSES

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Control Number	120324
Library	Central library
Signature	ER 000833
Title	Aviation risk and safety management [Edocument] : methods and applications in aviation organizations
Author(s)	Muller, Roland (editor); Wittmer, Andreas (editor); Drax, Christopher (editor)
Publisher	Switzerland [etc.] : Springer International, 2014
Description	213 pagina's
Series	Management for Professionals
ISBN	9783319027807
Notes	Met summ.
Subjects (Dut.)	LUCHTVAART; LUCHTVAART INDUSTRIE; VEILIGHEID; VEILIGHEIDS CONTROLE; VEILIHEIDSHANDLEIDING; RISICO MANAGEMENT; CONTROLE SYSTEMEN; VLIEGTUIGEN
Subjects (Eng.)	AVIATION INDUSTRY; SAFETY; SAFETY MANAGEMENT; RISK MANAGEMENT; CONTROL SYSTEMS; AIRPLANES

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Control Number	120307
Library	Central library
Signature	ER 000790
Title	Customer knowledge management [Edocument] : leveraging soft skills to improve customer focus
Main author	Sain, Soumit
Author(s)	Wilde, Silvio
Publisher	Heidelberg [etc.] : Springer, 2014
Description	221 pagina's : illustraties
Series	Management for professionals
ISBN	9783319050591
Notes	Met sum.. - Met lit. opg.. - Met index. - Met bijl.
Subjects (Dut.)	MARKETING MANAGEMENT; KLANTENKENNIS; KLANTGERICHT; MANAGEMENTBENADERINGEN; KENNISMANAGEMENT; SUCCESFACTOREN, KRITISCHE; CONCURRENTIE; CUSTOMER RELATIONSHIP MANAGEMENT; CKM MODELLEN; MANAGEMENT SKILLS
Subjects (Eng.)	KNOWLEDGE MANAGEMENT; CUSTOMERS; COMPETITION; SKILLS

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Control Number	120287
Library	Central library
Signature	ER 000798
Title	Cloud computing and ROI [Edocument] : a new framework for IT strategy
Main author	Mohapatra, Sanjay
Author(s)	Lokhande, Laxmikant
Publisher	Cham [etc.] : Springer, 2014
Description	228 pagina's : illustraties
Series	Management for Professionals
ISBN	9783319086637
Subjects (Dut.)	INFORMATIETECHNOLOGIE; CLOUDDIENSTEN; STRATEGIEEN; NETWERKARCHITECTUUR; NETWERKEN; APPLICATIES; VERANDERMANAGEMENT; RISICOMANAGEMENT
Subjects (Eng.)	INFROMATION TECHNOLOGY; CLOUD SERVICES; NETWORK ARCHITECTURE; APPLICATIONS; CHANGE MANAGEMENT; RISK MANAGEMENT

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Control Number	117433
Library	Central library
Signature	ER 000521
Title	Strategy, control and competitive advantage [Edocument] : case study evidence
Author(s)	Jannesson, Erik (editor); Nilsson, Fredrik (editor); Rapp, Birger (editor)
Publisher	New York [etc.] : Springer, 2014
Description	276 pagina's : illustraties
Series	Management for Professionals
ISBN	9783642391347
Notes	Met bijl.. - Met index
Subjects (Dut.)	MANAGEMENTSTIJLEN; BUSINESS MANAGEMENT; MANAGEMENT CONTROLE SYSTEMEN; ONTWIKKELINGSPROCESSEN; ONTWIKKELINGSSTRATEGIEEN; VERANDERING
Subjects (Eng.)	MANAGEMENT TECHNIQUES; ORGANIZATIONAL CHANGE; DEVELOPMENT STRATEGIES

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Control Number	117412
Library	Central library
Signature	ER 000518
Title	Aerospace marketing management [Edocument] : a handbook for the entire value chain
Main author	Malaval, Philippe
Author(s)	Benaroya, Christophe; Aflalo, Jonathan
Publisher	New York [etc.] : Springer, 2014
Description	600 pagina's : illustraties
Series	Management for Professionals
ISBN	9783319013541
Notes	Met lit. opg.. - Met index
Subjects (Dut.)	MARKETINGSTRATEGIE; LUCHTVAART; PROJECT MARKETING; BUSINESS MANAGEMENT; LUCHTVAARTUIG; FABRIKANT; SOCIALE MARKETING
Subjects (Eng.)	MARKETING PLANNING; AEROSPACE INDUSTRY; AIRCRAFT INDUSTRY; SOCIAL MARKETING

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