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Control Number	120388
Library	Central library
Signature	ER 000885
Title	Driving service productivity [Edocument] : value-creation through innovation
Author(s)	Bessant, John (editor); Lehmann, Claudia (editor); Moslein, Kathrin M. (editor)
Publisher	Heidelberg [etc.] : Springer, 2014
Description	231 pagina's : illustraties
Series	Management for Professionals
ISBN	9783319059754
Notes	Met lit. opg.
Subjects (Dut.)	DIENSTENPRODUCTIVITEIT; DIENSTVERLENING; DIENSTENMARKETING; DIENSTVERLENINGSSECTOR; INNOVATIE; INNOVATIESTRATEGIEEN; STIMULEREN; ONTWIKKELINGSPROCESSEN
Subjects (Eng.)	SERVICE PRODUCTIVITY; SERVICES MARKETING; SERVICE SECTOR; INNOVATION STRATEGIES; STIMULATIONS; DEVELOPMENTAL PROCESSES

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