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CUSTOMER RELATIONSHIP MANAGEMENT []
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Control Number120307
LibraryCentral library
SignatureER 000790
TitleCustomer knowledge management [Edocument] : leveraging soft skills to improve customer focus
Main authorSain, Soumit
Author(s)Wilde, Silvio
PublisherHeidelberg [etc.] : Springer, 2014
Description 221 pagina's : illustraties
SeriesManagement for professionals
ISBN9783319050591
NotesMet sum.. - Met lit. opg.. - Met index. - Met bijl.
Subjects (Dut.)MARKETING MANAGEMENT; KLANTENKENNIS; KLANTGERICHT; MANAGEMENTBENADERINGEN; KENNISMANAGEMENT; SUCCESFACTOREN, KRITISCHE; CONCURRENTIE; CUSTOMER RELATIONSHIP MANAGEMENT; CKM MODELLEN; MANAGEMENT SKILLS
Subjects (Eng.)KNOWLEDGE MANAGEMENT; CUSTOMERS; COMPETITION; SKILLS

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Control Number99768
LibraryCentral library
SignatureLEE 005.34
TitleCRM in de praktijk : het succesvol invoeren van een klantgerichte bedrijfsstrategie
Main authorLeeuwen, Sjors van
PublisherDen Haag : Academic service, 2013
Edition2e dr., 6e opl.
Description 301 pagina's : illustraties
ISBN9789052617671
NotesKaftondertitel: Van relatiemanagement naar communitymanagement. - 2e dr., 6e opl. 2013. - Met lit. opg.. - Met index
Subjects (Dut.)MANAGEMENTBENADERINGEN; KLANTGERICHT; STRATEGIEEN; CONCURRENTIE; SUCCESFACTOREN, KRITISCHE; MANAGEMENTMECHANISMEN; CUSTOMER RELATIONSHIP MANAGEMENT

Available Copies: 1
Accession No.LibraryType of MaterialShelf LocDate Return
201400002352SRUvSCBLLEE 005.3421-06-2017



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Control Number86712
LibraryCentral library
SignatureLEE 005.34
TitleCRM in de praktijk : het succesvol invoeren van een klantgerichte bedrijfsstrategie
Main authorLeeuwen, Sjors van
PublisherDen Haag : Academic service, 2010
Edition2e dr.
Description 301 pagina's : illustraties
ISBN9789052617671
NotesKaftondertitel: Van relatiemanagement naar communitymanagement. - 2e dr., 1e opl. 2010. - Met lit. opg.. - Met index
Subjects (Dut.)MANAGEMENTBENADERINGEN; KLANTGERICHT; CUSTOMER RELATIONSHIP MANAGEMENT; STRATEGIEEN; MANAGEMENT MECHANISMEN; CONCURRENTIE

Available Copies: 1
Accession No.LibraryType of MaterialShelf LocDate Return
201200001040SRUvSCBLLEE 005.34



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