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SERVICE SECTOR []

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Control Number	120706
Library	Central library
Signature	SK 00145-22 WORDT NIET UITGELEEND
Title	De 4e Industriele Revolutie en de klant behoefte : de toepassing van de 4e industriele revolutie strategie bij klantbehoefte binnen de Surinaamse utiliteitsbedrijven
Main author	Mungar, Ravin
Publisher	Paramaribo : Auteur, 2022
Description	68 pagina's
Thesis info	BSc. Afstudeerscriptie Anton de Kom Universiteit van Suriname. Faculteit der Maatschappijwetenschappen. Bedrijfskunde
	00145-22
Notes	Met samenvatting. - Met lit. opg.. - Met bijl.
Subjects (Dut.)	DIENSTENSECTOR; INFORMATIETECHNOLOGIE; COVID-19 PANDEMIE; DIENSTENMARKETING; DIENSTVERLENING; TECHNOLOGISCHE ONTWIKKELINGEN; KLANTENSERVICE; KLANTBEHOEFTES; AUTOMATISEERDE SYSTEMEN; ONLINE SHOPPEN; BETALINGSMOGELIJKHEDEN; KWALITATIEVE DIENSTVERLENING; VEBETERPUNTEN
Subjects (Eng.)	SERVICE SECTOR; INFORMATION TECHNOLOGY; COVID-19 PANDEMIC; SERVICE MARKETING; TECHNOLOGICAL DEVELOPMENT; CUSTOMER SERVICE; AUTOMATED SYSTEMS; PAYMENT OPTIONS

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Control Number	120388
Library	Central library
Signature	ER 000885
Title	Driving service productivity [Edocument] : value-creation through innovation
Author(s)	Bessant, John (editor); Lehmann, Claudia (editor); Moslein, Kathrin M. (editor)
Publisher	Heidelberg [etc.] : Springer, 2014
Description	231 pagina's : illustraties
Series	Management for Professionals
ISBN	9783319059754
Notes	Met lit. opg.
Subjects (Dut.)	DIENSTENPRODUCTIVITEIT; DIENSTVERLENING; DIENSTENMARKETING; DIENSTVERLENINGSSECTOR; INNOVATIE; INNOVATIESTRATEGIEEN; STIMULEREN; ONTWIKKELINGSPROCESSEN
Subjects (Eng.)	SERVICE PRODUCTIVITY; SERVICES MARKETING; SERVICE SECTOR; INNOVATION STRATEGIES; STIMULATIONS; DEVELOPMENTAL PROCESSES

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Control Number	112961
Library	Central library
Signature	E 004
Title	E-business
Author(s)	Visser, Marjolein (editor); Sikkenga, Berend (editor); Streefkerk, Peter...[et. al.]
Publisher	Groningen etc. : Noordhoff Uitgevers, 2015
Description	351 pagina's : illustraties
ISBN	9789001811235
Notes	Met reg.
Subjects (Dut.)	INFORMATIETECHNOLOGIE; DIENSTSECTOR; INFORMATIESYSTEMEN; MARKETING; BEDRIJFSPROCESSEN; WAARDEKETEN; BUSINESSMODEL; KLANTENWERVING; ONLINE KLANTENSERVICE; E-PROCUREMENT; MANAGEMENTINFORMATIE
Subjects (Eng.)	INFORMATION TECHNOLOGY; SERVICE SECTOR; INFORMATION SYSTEMS; BUSINESS PROCESSES; VALUE CHAIN; CUSTOMER ACQUISITION; ONLINE CUSTOMER SERVICE; MANAGEMENTINFORMATION

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Control Number	72636
Library	Central library
Signature	STI 338.46
Title	This is service design thinking : basic - tools - cases
Author(s)	Stickdorn, Marc (editor); Schneider, Jakob (editor)
Publisher	Amsterdam : BIS Publishers, 2011
Edition	third printing
Description	373 pagina : illustraties
ISBN	9789063692797
Notes	Met index
Subjects (Dut.)	DIENSTENSECTOR; MARKETING; DIENSTENONTWERP; KLANTGERICHT; SERVICEONTWERPDENKEN; OVEREENKOMSTEN; ONTWERPPROCES; SERVICEONTWERPTOOLS; MANAGEMENTSTRATEGIE
Subjects (Eng.)	SERVICE SECTOR; MARKETING; SERVICE DESIGN; CUSTOMER SERVICE; AGREEMENTS; DESIGN PROCESS; MANAGEMENT STRATEGY

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