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Control Number	120307
Library	Central library
Signature	ER 000790
Title	Customer knowledge management [Edocument] : leveraging soft skills to improve customer focus
Main author	Sain, Soumit
Author(s)	Wilde, Silvio
Publisher	Heidelberg [etc.] : Springer, 2014
Description	221 pagina's : illustraties
Series	Management for professionals
ISBN	9783319050591
Notes	Met sum.. - Met lit. opg.. - Met index. - Met bijl.
Subjects (Dut.)	MARKETING MANAGEMENT; KLANTENKENNIS; KLANTGERICHT; MANAGEMENTBENADERINGEN; KENNISMANAGEMENT; SUCCESFACTOREN, KRITISCHE; CONCURRENTIE; CUSTOMER RELATIONSHIP MANAGEMENT; CKM MODELLEN; MANAGEMENT SKILLS
Subjects (Eng.)	KNOWLEDGE MANAGEMENT; CUSTOMERS; COMPETITION; SKILLS