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KLANTWAARDE []

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Control Number	120213
Library	Central library
Signature	ER 000773
Title	Business process blueprinting [Edocument] : a method for customer-oriented business process modeling
Main author	Hewing, Michael
Publisher	Wiesbaden : Springer, 2014
Description	239 pagina's : illustraties
ISBN	9783658037291
Notes	Met lit. opg... - Met bijl.
Subjects (Dut.)	PROCESMANAGEMENT; PRODUCTIEPROCESSEN; KLANTENPROCES; KLANTENDIENST; KLANTGERICHT; KLANTWAARDE; INFORMATIESYSTEMEN; MODELLEN
Subjects (Eng.)	BUSINESS PROCESS MANAGEMENT; PRODUCTION PROCESS; CUSTOMER SERVICE; CUSTOMER VALUE; INFORMATION SYSTEMS

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Control Number	112353
Library	Central library
Signature	PTC 1400 WORDT NIET UITGELEEND
Title	Proces MENSnagement
Corp. author	Daska Consultants
Publisher	Zwolle : Daska Consultants, 2010
Edition	5e dr.
Description	308 pagina's : illustraties
Notes	Met lit. opg.
Subjects (Dut.)	MANAGEMENTSTIJLEN; KLANTGERICHT; PROCESMANAGEMENT; KWALITEITSMANAGEMENT; PROCESANALYSE; STRATEGIEEN; KLANTWAARDE; PRODUCTEN; DIENSTEN; LOGISTIEK; ICT
Subjects (Eng.)	MANAGEMENT TECHNIQUES; QUALITY CONTROL; PRODUCTION; SERVICE INDUSTRY

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Control Number	112007
Library	Central library
Signature	PTC 1197 WORDT NIET UITGELEEND
Title	De gedreven organisatie
Author(s)	Jansen, M.H.M.
Publisher	Alphen aan den Rijn : Kluwer, 2008
Description	132 pagina's : illustraties
ISBN	9789013052107
Notes	Met lit. opg.. - Met reg.
Subjects (Dut.)	PROCESSEN IN MANAGEMENT; MOTIVATIE; KLANTGERICHT; KLANTWAARDE; COMPETENTIE; VERANDERING; ONTWIKKELINGSPROCESSEN; INFORMATIEVERZORGING, BESTUURLIJKE
Subjects (Eng.)	MOTIVATION; ORGANIZATIONAL CHANGE

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