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Control Number115618
LibraryCentral library
SignatureS BR 14024 WORDT NIET UITGELEEND
TitleEen onderzoek naar de mening van studenten over de studentvriendelijkheid van docenten op de Anton de Kom Universiteit van Suriname met behulp van SPSS
Main authorAshraf, Jennis.
PublisherParamaribo : Auteur, 2001
Description 23 pagina's : illustraties
00489-17
NotesWerkstuk voor studierichting Economie, vak SPSS. - Met bibliogr.
Subjects (Dut.)DIENSTENMARKETING; KLANTGERICHT; UNIVERSITEITEN; HOGER ONDERWIJS; KLANTENDIENST; DIENSTVERLENING; KLANTVRIENDELIJKHEID; CUSTOMER SERVICE; CUSTOMER-FRIENDLY; SURINAME
Subjects (Eng.)MARKETING; SERVICE INDUSTRIES; UNIVERSITIES; ACADEMIC TEACHING PERSONNEL



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Control Number110077
LibraryCentral library
SignatureHR 005.96
TitleHR shared service center visionary club : [best practices], lessons learned
Author(s)Koot, Nick
PublisherThe Hague : Sdu, 2012
Description 193 pagina's : illustraties
ISBN9789052618500
Subjects (Dut.)HUMAN RESOURCES MANAGEMENT; KLANTENDIENST; CUSTOMER SERVICE; KLANTGERICHT; DIENSTVERLENING; ORGANISATIEGEDRAG; PROCESSEN; STRATEGIEEN; PERFORMANCE MANAGEMENT; INFORMATIEVERZORGING, BESTUURLIJKE; MANAGEMENTMECHANISMEN
Subjects (Eng.)ORGANIZATIONAL CHANGE; INFORMATION EXCHANGE; BUSINESS SERVICES

Available Copies: 1
Accession No.LibraryType of MaterialShelf LocDate Return
201600000709SRUvSCBLHR 005.96



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Control Number110022
LibraryCentral library
SignatureROO 338.46
TitleHet midoffice : elektronische dienstverlening tussen frontoffice en backoffice
Main authorRoovers, M.
Author(s)Kuiper, F.J.; Keller, W.J.
PublisherDen Haag : Academic service, 2007
Description 280 pagina's : illustraties
ISBN9789012119900
NotesOp de kaft: Midoffice e-dienstverlening. - Met bijl.. - Met lit. opg.. - Met reg.
Subjects (Dut.)DIENSTENSECTOR; INFORMATIETECHNOLOGIE; KLANTENDIENST; BESTURINGSSYSTEMEN; NETWERKARCHITECTUUR; NETWERKAPPLICATIES; COMPUTERPROGRAMMA-S; SOFTWARE; CUSTOMER SERVICE
Subjects (Eng.)INFORMATION TECHNOLOGY; SOFTWARE ENGINEERING; COMPUTER PROGRAMMING

Available Copies: 2
Accession No.LibraryType of MaterialShelf LocDate Return
201600000783SRUvSCBLROO 338.46
201600000784SRUvSCBLROO 338.46



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Control Number109677
LibraryCentral library
SignatureKWA 005.34
TitleProfessionals en relatiemanagement : durven kiezen voor klanten die waarde creeren
Main authorKwakman, Frank
Author(s)Burgers, Jos
PublisherDen Haag : Sdu, 2010
Edition5e opl.
Description 158 pagina's : illustraties
SeriesProfessionals en hun praktijk
ISBN9052614431
NotesMet lit. opg.. - Met reg.
Subjects (Dut.)MANAGEMENTSTIJLEN; KLANTGERICHT; KLANTENDIENST; DIENSTVERLENING; KLANTVRIENDELIJKHEID; MARKETING; CUSTOMER SERVICE; CUSTOMER-FRIENDLY
Subjects (Eng.)MANAGEMENT TECHNIQUES; SERVICE INDUSTRIES

Available Copies: 1
Accession No.LibraryType of MaterialShelf LocDate Return
201600000638SRUvSCBLKWA 005.34



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Control Number109676
LibraryCentral library
SignatureKWA 005.34
TitleProfessionals en relatiemanagement : durven kiezen voor klanten die waarde creeren
Main authorKwakman, Frank
Author(s)Burgers, Jos
PublisherDen Haag : Sdu, 2005
Description 158 pagina's : illustraties
SeriesProfessionals en hun praktijk
ISBN9789052618258
NotesMet lit. opg.. - Met reg.
Subjects (Dut.)MANAGEMENTSTIJLEN; KLANTGERICHT; KLANTENDIENST; DIENSTVERLENING; KLANTVRIENDELIJKHEID; MARKETING; CUSTOMER SERVICE; CUSTOMER-FRIENDLY
Subjects (Eng.)MANAGEMENT TECHNIQUES; SERVICE INDUSTRIES

Available Copies: 1
Accession No.LibraryType of MaterialShelf LocDate Return
201600000637SRUvSCBLKWA 005.34



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Control Number13436
LibraryCentral library
SignatureBAK 005.4
TitleAdviesvaardigheden en bedrijfsprocessen : klant - markt - organisatie
Main authorBakker, C.G.
Author(s)Maarschalkertwaart, J.P.M. van
PublisherGroningen [etc.] : Wolters-Noordhoff, 2006
Description 225 pagina's : illustraties
ISBN9789001761660
NotesMet bijl.. - Met lit. opg.. - Met reg.
Subjects (Dut.)PROCESSEN IN MANAGEMENT; VERANDERMANAGEMENT; LOGISTIEK; PROCESBEHEERSING; CONSULTANCY; COMMUNICATIEVE VAARDIGHEDEN; PRESTATIE-INDICATOREN; CUSTOMER SERVICE; MARKETING
Subjects (Eng.)PROCESS IN MANAGEMENT; CHANGE MANAGEMENT; LOGISTICS; PROCESS CONTROL; COMMUNICATIVE SKILLS; PERFORMANCE INDICATORS

Available Copies: 1
Accession No.LibraryType of MaterialShelf LocDate Return
202000000395SRUvSCBLBAK 005.4



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