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Control Number120307
LibraryCentral library
SignatureER 000790
TitleCustomer knowledge management [Edocument] : leveraging soft skills to improve customer focus
Main authorSain, Soumit
Author(s)Wilde, Silvio
PublisherHeidelberg [etc.] : Springer, 2014
Description 221 pagina's : illustraties
SeriesManagement for professionals
ISBN9783319050591
NotesMet sum.. - Met lit. opg.. - Met index. - Met bijl.
Subjects (Dut.)MARKETING MANAGEMENT; KLANTENKENNIS; KLANTGERICHT; MANAGEMENTBENADERINGEN; KENNISMANAGEMENT; SUCCESFACTOREN, KRITISCHE; CONCURRENTIE; CUSTOMER RELATIONSHIP MANAGEMENT; CKM MODELLEN; MANAGEMENT SKILLS
Subjects (Eng.)KNOWLEDGE MANAGEMENT; CUSTOMERS; COMPETITION; SKILLS




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