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Control Number	5942
Library	Central library
Signature	VRI 005.34
Title	Strategic service maangement : a guide into 20 differenet models, theories and concepts
Main author	Vries, Wouter de
Author(s)	Goud, Aart P.J.; Goud, Bettie M.J.
Publisher	Groningen : Stenfert Kroese, 2004
Description	201 p's : illustraties
ISBN	9020733028
Notes	Met lit. opg.. - Met index
Subjects (Dut.)	DIENSTENMANAGEMENT; KLANTENDIENST; KLANTENSERVICE; DIENSTVERLENING; LEVERINGSPROCESSEN; STRATEGISCH MANAGEMENT; STRATEGIEEN; NETWERKEN; BUSINESS-TO-BUSINESS; BUSINESS-TO-CUSTOMER; NETWERKEN; DIENSTENMARKETING; MARKETING MIX
Subjects (Eng.)	SERVICES MANAGEMENT; CUSTOMER SERVICE; DELIVERY PROCESSES; STRATEGIC MANAGEMENT; STRATEGIES; NETWORKING; SERVICES MARKETING; MARKETING MIX